Refund and Returns Policy

Overview

At Royal Orion, we strive to provide the highest quality premium fashion.

Return & Exchange window

Items can be exchanged within 7 days of delivery. To initiate a return, please contact us at: info@royalorion.com

Original Tags: Product must have all original brand tags and labels attached.
Unused Condition: Garment must be unworn, unwashed, and in its original pristine condition.
Original Packaging: Product must be returned in the original brand box/bag.

2. Eligibility Criteria for tailored products

Production & Delivery Time

All products ordered in customized sizes are specially made according to the measurements provided by the customer.
Customized size orders require additional production time and will be dispatched and delivered within 15 daysfrom the date of order confirmation.

No Return, Exchange, or Refund

As customized size products are made specifically for the customer, they are not eligible for return, exchange, or refund.
Customers are requested to carefully review and confirm all measurements before placing an order.

Measurement Responsibility

Customers are solely responsible for providing accurate measurements.
Royal Orion will not be responsible for fitting issues arising from incorrect measurements submitted by the customer.

Order Cancellation

Once a customized size order has been confirmed and production has begun, the order cannot be cancelled or modified.

Acceptance of Terms

By placing an order for a customized size product, the customer acknowledges and agrees to these terms and conditions.

3.Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 days.

4. Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@royalorion.com

5. Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@royalorion.com..

6.Exchanges & Shipping returns

To exchange your product, you should mail your product to: M/s Kays International, B-25/721, ludhiana,punjab-141007

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.